Yes. Kelly’s Heroes Listening Ear is confidential. Your messages are private unless there’s a
serious risk to your safety, in which case emergency services may be contacted.
Anything that’s on your mind—mental health, stress, loneliness, grief, suicidal thoughts, and
more. Our trained listeners are here to support you.
You’ll chat with trained support workers. They aren’t medical professionals but are
compassionate listeners trained to support you.
Basic information helps us improve our service and understand who we are supporting. Your
data is handled with care.
Call 999 in an emergency. For other urgent help, contact Samaritans (116 123), NHS Mental
Health Hub (0800 448 0828), or ChildLine (0800 1111).
No. Listening Ear is for emotional support in the moment. We also offer counselling
services—for longer-term support.
Chats are anonymised and used for measuring our delivery and performance. Details may only
be shared with emergency services in a crisis.
All chats are monitored by experienced supervisors. Our team also receives internal mental
health support.
Kelly’s Heroes was created in memory of Kelly Hewitt to support mental health awareness and
suicide prevention.
You can donate, fundraise, volunteer, or raise awareness. Visit the 'Get Involved' page on our
website.
Yes absolutely! You can either take part in one of our organized events or organize your own, we
will fully support all your efforts.
No. We provide support but are not a crisis line. Please contact emergency services or a 24/7
helpline in a crisis.
Yes. Many services, including Listening Ear, are free. We also offer affordable counselling.
Services are available for ages 13+. For younger users, we recommend Childline.
Businesses can support through sponsorships, events, or staff engagement. See our Corporate
Support section.
We welcome volunteers for events, listening support, or back-end roles. Visit our Volunteer
page.
We are based in Wellingborough, Northamptonshire, but support people across the UK.